Last Updated: June 2026

Welcome to V2Mart Online Shopping. By accessing or using our website, mobile application, or services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using our platform, you confirm that you are at least 18 years old or are using the platform under the supervision of a parent or legal guardian.

2. Account Registration

• Customers may be required to create an account to place orders.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and complete information during registration and checkout.

3. Products and Pricing

• We strive to ensure that all product descriptions, images, and prices are accurate.
• Prices are subject to change without prior notice.
• In the event of a pricing or product information error, V2Mart reserves the right to cancel or refuse any order.

4. Order Acceptance

• All orders are subject to availability and confirmation.
• V2Mart reserves the right to refuse or cancel any order at its sole discretion.
• Customers will be notified if an order cannot be fulfilled.

5. Delivery Service

• Delivery is available in selected service areas.
• Estimated delivery time is 15–30 minutes for eligible locations, subject to availability and operational conditions.
• Delivery times are estimates and are not guaranteed.

6. Payments

• We accept approved online payment methods and Cash on Delivery (where available).
• Customers agree to provide valid payment information.
• Orders will be processed only after successful payment confirmation, except for approved COD orders.

7. Returns, Refunds, and Cancellations

• Returns, refunds, and cancellations are governed by our separate Refund Policy and Cancellation Policy.
• Certain products may be non-returnable due to hygiene, safety, or other restrictions.

8. Prohibited Activities

Users shall not:

• Use the platform for any unlawful purpose.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of the platform.
• Submit false, misleading, or fraudulent information.

9. Intellectual Property

All content on the platform, including logos, images, text, graphics, and designs, is the property of V2Mart or its licensors and is protected by applicable intellectual property laws.

10. Limitation of Liability

V2Mart shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our platform, products, or services, to the extent permitted by law.

11. Privacy

Your use of our platform is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.

12. Force Majeure

V2Mart shall not be responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, government actions, internet outages, transportation disruptions, or other unforeseen circumstances.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on our platform and become effective immediately upon publication.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in the location where V2Mart operates.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Email: support@v2mart.com
Phone: +91 6003081299
Customer Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

By using V2Mart Online Shopping, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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