At V2Mart Online Shopping, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a refund subject to the following terms and conditions.

1. Eligibility for Refund

• Products can be returned within 1 days of delivery.
• Items must be unused, unwashed, undamaged, and in their original packaging with all tags attached.
• Proof of purchase (order number or invoice) is required for all refund requests.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Personal care and hygiene products
• Undergarments and innerwear
• Gift cards and promotional items
• Products marked as "Non-Returnable" at the time of purchase

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery with clear photos of the product and packaging. After verification, a replacement or full refund will be provided.

4. Refund Process

• Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method.

5. Refund Timeline

• Online payments: Refunds are generally processed within 5–10 business days after approval.
• Cash on Delivery (COD) orders: Refunds may be processed via bank transfer and can take 7–14 business days after approval.

6. Return Shipping

• If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by V2Mart.
• For other eligible returns, shipping charges may be deducted from the refund amount, if applicable.

7. Contact Us

For any refund-related queries, please contact our customer support team:

Email: support@v2mart.com
Phone: +91 6003081299
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM

V2Mart reserves the right to modify this Refund Policy at any time without prior notice.